A structured onboarding process is the quiet workhorse of a well-run rental. Do it once, do it properly, and the next twelve months of that tenancy almost run themselves.
Onboarding starts before the lease is signed: verified ID (IPRS where available), employment or business income proof, prior-landlord reference, and a KRA PIN for the tenancy record. This baseline eliminates the vast majority of downstream payment disputes.
A joint inventory and condition report is walked room-by-room, signed by both sides, and stored with dated photos. When the tenant eventually moves out, this single document is what protects the deposit and prevents the classic he-said-she-said dispute.
Finally, hand over a written welcome pack: rent account details, service-charge breakdown, house rules, emergency contacts, and the tenant portal login. Set the tone in week one and the tenancy runs itself for the next twelve months.
- Verify ID, income, and prior-landlord reference before signing
- Walk a joint inventory with signed, dated photos
- Issue a written welcome pack with rules and contacts